Last updated: October 2026

Canny Plumbing Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. It applies to this website and to the plumbing services we provide across Bayside Melbourne.

Information we collect

The personal information we collect includes your name, phone number, email address, service address and the details of the job you contact us about. We collect this when you call us, complete an enquiry, quote or booking form, or email us.

When you use this website, we also collect limited technical information through standard analytics, such as the pages you view, the type of device and browser you use, and how you arrived at the site. This information is generally aggregated and does not identify you personally.

How we use your information

To respond to your enquiry and arrange a quote or booking.
To carry out the plumbing work you have requested.
To issue invoices and keep the records required of a licensed trade.
To contact you about your job, including follow-up, warranty and compliance.
To improve our website and the services we offer.
To send you information about our services where you have asked us to, or where the law allows. You can opt out at any time.

Cookies and analytics

This website uses cookies and analytics tools, including Google Analytics, to understand how visitors use the site so we can improve it. Cookies are small files stored on your device. You can set your browser to refuse cookies or to alert you when they are used, though some parts of the site may not work as intended if you do. Analytics providers such as Google may process this information on servers located outside Australia.

Sharing your information

We do not sell your personal information. We share it only where it is needed to run our business or where the law requires, including with:

trusted service providers who help us operate, such as ServiceM8 (our online booking and job management system), and our payment and accounting providers
our team members and contractors who carry out your job
government bodies, insurers or regulators where required or authorised by law

Any provider we use is expected to protect your information and to use it only for the purpose we engage them for.

Data security and retention

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. We keep your information only for as long as we need it for the purposes above, or as required by law, for example the records a licensed plumber must retain. After that we take reasonable steps to destroy or de-identify it.

Access and correction

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Contact us at maintenance@cannyplumbing.com.au or call (03) 9077 9114 and we will respond within a reasonable time. There is generally no charge for making a request.

Complaints

If you have a concern about how we have handled your personal information, contact us using the details below and we will work to resolve it promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.

Contact

Canny Plumbing Pty Ltd
18 Advantage Road, Highett VIC 3190
maintenance@cannyplumbing.com.au · ABN 12 612 934 504

Privacy policy